PRIVACY
Any information that we receive from you is strictly confidential and will solely be used by Multi-Eco online store. The information provided will not be shared with any outside party, and will be used for the purposes of managing and developing this website only.
CONSENT
By using our website and providing the requested information (shipping address, telephone number, and e-mail address), you accept that we stock and use this information. Should our confidentiality policy change, we will publish all modifications in these pages to keep you well informed.
ORDER STATUS
From Monday to Friday, orders confirmed before 12 p.m. Eastern time are dispatched on that day. Orders confirmed on Saturdays, Sundays or Federal Holidays will be processed on the following business day. After receiving your shipping confirmation email, please allow up to 1 business day for your tracking information to update with our transportation partner.
SHIPPING POLICY
We offer Canada & USA shipping with DICOM. Typical transit time is between 2-5 business days for Canada & 4-7 business days for USA. Should the delay be longer, we will contact you to let you know. Standard international shipping time is between 5-10 business days because of custom borders. During maple season, delivery time may vary depending on the production.
EXCHANGE POLICY
You can return all our non-used products for an exchange in the seven (7) days following your order reception. Customer is responsible for the return shipping fees, except for a defective product or an error occured with your order. Only perfect products will be accepted for return.
If you have questions concerning your order, contact us at info@multi-eco.com or call us at 418.326.1796.
